In his most recent Forbes article, Dr. Eric George examines the benefits of adopting business innovations from best-in-class industries and applying them to new sectors. He explores his experience at the Hand Center of Louisiana, a hand and upper extremity practice in the gulf south, where he adapted customer service innovations from leading hotels and service providers and applied them to his organization. He credits this form of learning--observing trends and behaviors in other industries--as vital to the success of his organization, which today represents the largest hand and upper extremity practice in the gulf south region, and continues to serve the area after more than 40 years in business.
To read his article, view it here.